Problems Deleting Emails on Bluehost Domain Servers

I’m writing this from my phone partially as an experiment in productivity and partially to stop my reliance on publishing with a computer.

So!

I recently built a website and hosted it on Bluehost. It was my first one with them (not going to go into why here) and the process was fairly painless. I use WordPress as a Content Management System (CMS) because it’s very easy to use and allows the owner of the website to eventually take over with only a small amount of training. Bluehost is one of several domain hosts that has WordPress (WP) installation built in (no crazy FTPing required) and, as advertised, WP installation went very smoothly as well.

Finally, I set up email for my client and sent them the incoming and outgoing mail server settings for their iPhone. This is where the problem began… she couldn’t delete any of the emails. And, for that matter, neither could I. And all that my iPhone would say is that there was a problem. Uh, huh. Which is?

I searched the Google machine. Nothing. Really??? Searched again using a combination of terms, quotations (which forces Google to search exactly what you’ve typed) and Boolean logic (which forces Google to give results including every term you’ve included, not just a few of them.) Finally, I found the answer in the dark recesses of the Internet in a 2 year old post… which is why I’m posting the solution here. Google search engine optimization is a sucker for WP. Another reason I love it.

The Solution
1. Read all of the steps so you have an idea what you’re going to be doing
2. Tap on Settings
3. Then select Mail, Contacts, Calendars
4. Select the offending mail account
5. Tap on the email address
6. Take a deep breath
7. Scroll to the bottom of the screen and tap on Advanced
8. Congratulate yourself for remembering to exhale from step 6
9. Tap on the IMAP Path Prefix box and enter INBOX (yes, all in caps)

It should look like the picture below.
If it doesn’t, start with step 1 again.

20130305-172704.jpg

10. Tap on Account at the top left of the screen
11. Tap on (this is important here) DONE

If you skip step 11 and try to delete an email later, you will still get the error.

After hitting Done, exit out of Settings by tapping on the Home button. Then go back into Mail and try deleting that email again. Did it work? Should have. If not, try again. If you still can’t get it to work, feel free to email me.

BTW, repeat steps 6 & 8 as necessary.

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Posted in Apple, Inc., email

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